Customer Testimonials
I have bought four vehicles from Harvard Ford. I continue to go there because of the quality of the staff from the management , service, to the sales persons. Friendly, honest, courteous, forthright. The prices are very fair. They don’t haggle and they don’t try to con you. They listen to the customer, they work with you.
No pressure, fast processing, simple interaction, less stress. Bob was available when I needed to talk to him and the entire team seems genuine.
Alex Mercado did a walk around of the truck I was purchasing, was very informative, and took me through the whole purchasing process. He's a great salesman and I would definitely purchase a vehicle through him again. Highly recommended!!!
Great experience! They made it very easy and enjoyable to buy! What a great team!!
The price I was given over the phone and the price I payed was more.
Felt no pressure to purchase, helped us stay within our budget, quick and easy purchase
I am still waiting for my "new to me truck" to be made whole. The error code that was on when I was test driving, and promised would be fixed, continues to come on. At this point, the vehicle has been in the shop more than in my possession. Super disappointed; as a woman, I need a dependable vehicle and not a nightmare....
Took 3 weeks to do a 1 week job. Their factory warranty didn't cover some of the work it should have and it seemed very overpriced.
Just bought a 2026 Mustang Mach-e less than 2 weeks ago and it was the best car buying experience I’ve ever had. No high pressure pitches, no sitting at the dealership for hours. Brandon was very knowledgeable and happy to share whatever he could to make my first experience with a EV smooth and worry free. Bob was also genuine and very fair throughout the process. If you want high level customer service and to feel like you’re more than a number, I recommend Harvard Ford.
We were on the road to go camping and make a delivery. Truck started misfiring and our friends recommended Harvard Ford . So in we pulled,unhooked camper and your team went right to fixing us up. Glad we did because I know independent garage would be sitting there waiting for parts store to make a delivery. Your team had us back on road in 1 1/2 hours Bill and Becky thank you so much. Truck ran great.
Great service performed on my ford expedition.
Great transaction. Bob, Andrew, and Brandon were helpful and great to work with.
Went to get a Ford Points free oil change before the points expired. Service found an issue with improperly installed brake towing wiring that prevented the oil change to take place. In order to preserve the points service suggested that I use points to “purchase” some wiper blades, thus preserving the points to be used once the wiring issue was corrected. I really appreciated service working with me to correct the problem and preserve the Ford Points to use for the oil change.
We have now purchased our 3rd vehicle from Harvard Ford and couldn’t be happier. We love working with this small town Dealer where the folks there are genuine. Brandon and Bob are kind, very knowledgeable and easy to work with. Service dept is great too.
Everyone was helpful and friendly (from sales, to finance, and parts). I quickly found a car within my price range, and they made the buying process easy.
Andrew was great and helpfull with the car buying process. My husband and I really liked him.
This dealership was the best I’ve been to in my life!& I’ve owned plenty of cars. I literally pulled over in traffic and asked for help. I saw so many Beautiful vehicles and staff were polite, Gentlemen. I never thought I would drive away in a REAL BEAUTIFUL TRUCK. Mr Gray and more importantly the MANAGER of the dealership found a vehicle that was ment for me! Thank you Gentlemen and this Dealership from bottom of my Creed!as a soldier!
The service department is friendly and knowledgeable. Very easy to work with. The Mobil service is wonderful as well. .
We have been buying from Harvard Ford (💓 Sean and all the team) for 25 years. Whatever you think you know about car dealerships, you don't really know how positive an impact a good one can have on your life. Their teamwork is there for your benefit. The service center just could not be better. Sarah on the phone, she knows what she's doing and how to help you. Anthony provides at home service. J. J. in the service center will hunt down the best deal on parts and calls me back to make sure my cars are running. I ... Read More Google - Oct 5, 2026
These people have been so kind so Professional Non-pressuring and we’re on the ball with every last thing between Brandon and sales Heinrich and the finance and Bob running the show from the top the place was awesome. God bless them all.!
Had my new purchase in for service on some items discussed at the time of purchase, everything was fixed as needed.
Could not have been any nicer more thorough or more prompt explained all things very well and the delivery was excellent!
No pressure, excellent service, excellent staff, most courteous and fair! Will definitely get the first shot the next time I buy another car!
Worked with a great sales team and the experience is one that I'll gladly repeat in the future.
We were driving through Harvard when our vehicle had a mechanical meltdown. I walked into Harvard Ford panicking, I was welcomed by Kimberly who assured me "everything will be all right" she immediately started working on my case. The parts were in stock & the repairs started that afternoon! VERY impressive for not having an appointment!
I traveled all the way from Missouri to purchase a truck and the truck was exactly as advertised and the price was exactly what was committed over the phone. I was very pleased with this experience and would recommend this dealership has been honorable and trustworthy.
The mobile service was completed on my driveway for 2 recall items and was done quickly. Anthony was able to fix a tire pressure sensor and return my tire the following morning which was fine with us being retired. Great work and not having to leave our house was nice.
Superior Customer Service and Competitive Pricing! They even delivered my new vehicle to me!! A+++ Overall Rating
Went in for oil change on my truck I had purchased from them. Great service from Andrew in sales and the entire service team for an easy experience. Again, the team at Harvard Ford proved to me that they are a company I will continue to buy vehicles from as well as service them.
The repairs I had were well and in a timely manner. It's easy to make an appointment and they always get it in on time.
The experience with Anthony coming to my house was a blessing. He was thorough and professional. I loved the service..
Great customer service. I feel I got a fair price on my vehicle and I will definitely shop here again in the future!
Excellent service
Everything done in a very timely manner.
Great dealership with small town feel. Always greeted with a smile. Helpful advice, and service is thorough and complete.
Always well taken care of. Service dept friendly, efficient, appointment on time,
The dealership sent a valet to pick up my car that needed a recall repair. Everything went so smooth and I had my car back the very same day. I also had them come out and do oil changes on all of our cars. This process was unbelievably quick and convenient. Harvard Ford and all it's staff is amazing to work with and I would highly recommend them.
Anthony service tech was awesome did the work on car in our driveway. Went above and beyond in servicing our Ford Bronco thanks Harvard Ford
Valet service came straight to my house and changed the oil right in the driveway. Incredibly quick and convenient.
Staff is always friendly, welcoming, professional and helpful!
very personable and helpful with the car finding process. made me feel comfortable trusting them to help me find my new car and find one that i loved!
Brought my truck in for a detailing and had an appointment scheduled. I dropped it off first thing in the morning. Called in the afternoon to find out my detailing wasn't done. I had to get someone to take to and from work the following day. I could deal with that if the detail was top notch. There were parts that were missed on the wash. They sprayed the tires with tire shine but didn't move the truck so each tire had a non shiny spot. Rims had the spray on them. They didn't remove the headrest ... Read More Google - Aug 29, 2026
Had a great experience at Harvard Ford! They had the perfect M340i I was looking for, and the whole process went smoothly. They also helped me resolve the rental car drop-off situation, which made everything a lot easier. Big thanks to my sales reps Alex and Bob for all their help and making the experience stress-free. Really satisfied with my purchase and would definitely recommend Harvard Ford!
Brandon was awesome! He was very knowledgable and helpful. We were both impressed by him. Thank you!
Honest and transparent. Andrew, Henrich, and Bob made it a breezy process.
We found the vehicle we wanted on CarGurus and called the dealership to get the process started. From that very first phone call, the experience was incredible.
We started with Bob, who was absolutely amazing. He is genuinely just a good person, friendly, helpful, honest, and made us feel comfortable from the beginning.
When we arrived, Andrew, our salesman, was waiting for us and ready to make the deal happen! He was so kind, knowledgeable, and professional. You can tell he knows his stuff, but more importantly, he treated us like people rather than just another sale.
From there, we ... Read More Google - Aug 25, 2026
I had a great experience at Harvard ford, I would 100% come back and recommend my family and friends to come. Bob and Alex were amazing!
I did not even go to the dealership. I looked online and half the vehicle prices required me to call the dealer for a price. Lost interest immediately
Well I do appreciate that all repairs were done in 1 day. And thankful you gave me a loaner. I have noticed the last 2 times I have had a visit to Harvard Ford the customer service is below what I normally see
When I went to pick up my repaired Flex it was way in the back on the other side of service door. Now Jonathan saw me searching for my car. Did not tell me where it was but asked me to keelpwalking. Poor service! Eventually a very nice young man who was taking a break outside your back service ... Read More Google - Aug 6, 2026
I had an excellent car-buying experience! Bob and Alex were fantastic to work with. They were knowledgeable, friendly, and never once made me feel pressured. They even let me take the vehicle to lunch so I could spend some real time with it and make sure it was the right fit for me, which I really appreciated. The finance manager also made the paperwork process incredibly quick and seamless. From start to finish, everything was easy and stress-free. This was by far the best car-buying experience I’ve ever had. I highly recommend this dealership!
They came right to my work and did the repair. Did not have to worry about getting a ride to and from the shop.
Company dedicted to makeing the customer feel like they are the number one concern in the sale. Can't say enought good about these folks!!!
Very friendly, professional staff. Always willing to accommodate. I have had several service appointments at Harvard Ford, and will return in the future.
Professional, warm, customer first, followup after sale, timely response. Transaction smoothly, explanation clearly. Mailed me the spare car key timely, friendly and comfortably talking with.
it was a good experience working with both. they were very informativei would buy my next vehicle at harvard Ford again
They are very courteous and helpful they do a thorough check of your vehicle and leave it clean when done.
They are quite simply the best people and service. No need to go anywhere else.
Excellent experience with great customer service and care
Great place to deal with
I drove 3 hours and had a 10/10 customer service experience. Bob and Andrew were very easy to work with and the buying process was super fast and easy!
Extremely helpful staff, everyone was very pleasant. Every step of the process they were more than accommodating. Wouldn’t hesitate to shop with them again. In fact my next purchase will be with them.
The under cover was broken wen I start driving my truck and I did notice right away so I looked under the truck and noticed that something was hanging
Kimberly was outstanding to work with from quote to scheduling to installing new tires on my vehicle.
Recently bought my second car from Harvard Ford. My experiences both times have been fantastic. Everything about the experience was painless and I was treated very fair. Bob and Alex always go above and beyond to provide the best customer satisfaction possible.
Brandon is a great salesman he knows his stuff, isn’t pushy at all, listens and genuinely gets to know his client. Told us personal stories, and we told ours it was like we were friends from long ago.
I’ve purchased two cars at Harvard Ford and they have been a joy to work with. Quite refreshing in a world that seemingly always disappoints when it comes to making an effort and providing great customer service. Bob and Alex continually go above and beyond! Can’t say enough positive about them!
They have been willing to listen to me on my my problems are and work with me on times to get my vehicle serviced even though they are busy. I appreciate the communication from them to me on everything.
Excellent experience with this dealership, this is the second vehicle I’ve purchased from them and each time it was a comfortable no stress environment.
I have always had the very best service since i bought my car. Being able to have my car picked up for service and returned is an added bonus. The last time the service was done at my home which was great. The employees have always been exceptional.
Brandon and Bob and Heinrick were all amazing in their knowledge understanding and help in us buying two vehicles from Harvard Ford. I have also brought my truck to them for service.
Brandon and Bob were excellent in all their help. Very knowledgeable.
No non sense sales gimmicks. Andrew delivered what he said he would. Bravo!
Very friendly and helpful experience.
Very professional and accommodating So helpful on locating a car for me. Local business many local employees.
Your service has been always outstanding and still is! I was impressed that this could have been done at my house, but I had to come into town and I was told the wait for completion would be very short so I waited and it was a short wait. YAY!
I have bought 2 vehicles from Harvard Ford, and they also sold one of my vehicles on consignment. Brandon sold me both vehicles and he is absolutely great! They are a great dealership to deal with. The service department is also excellent, especially Service Advisor Kimberly. I highly recommend Harvard Ford!
I've had 2 vehicle's serviced here. 1 a mustang which has been sitting in my yard since the day I picked it up 2 years ago in worse condition than I dropped it off in. The second my husband's truck needing more repairs than it went in to get repaired. If I could rate negative stars I would.
Always a great experience, with Harvard Ford and their team. I had a mobile service on the F150 with a recall update. Was a fantastic experience with zero issues. Tech as always was 100% professional. Thanks again
I’ve never seen a service dept this organized and clean. Very good at keeping you updated on progress.
Do NOT go here! My car went in for service here and it left with more problems than it arrived with. Found razor blades in the engine bay, coolant was almost empty, bolts loose, air intake half off, and car misfiring. Stay far away from this dealer they do not care.
Brandon was great throughout the order and purchase process of our F350. So thankful that we have such a great Ford dealership in our town! A very painless purchase experience again, thank you!!
I want to thank the team at the Ford dealership. They helped me get into a reliable car, made my trade-in process smooth, and gave me the opportunity to start building my credit. I truly appreciate everyone’s kindness, patience, and support throughout the process.
Knowledge Helpful Willing to listen to buyer Available Made sure we knew how to operate vehicle
The associate was nice and friendly,helpful and took care of all my problems and concerns.
Brandon is the most experienced in person I’ve ever met about Ford vehicles!! Helped through the entire process and helped me through choices that were best for me.
I bought my F350 about 2 months ago and I love it! Brandon was extremely helpful and pleasant to do business with. He was very knowledgeable and made my experience worth the trip out there. The next day when I dragged my hubby with me to sign the paperwork, they had it all ready to go and it was way quicker and less painful than our car buying experiences in the past! I highly recommend this dealership!
The service team was on time with my oil change while I waited. No concerns from me.
My service writer was fantastic. He did a great job explaining the issue and they were able to get me in right away.
Absolutely wonderful experience working with Andrew and the team at Harvard Ford. They were professional, helpful, and made the entire process easy from start to finish. Doing business with Harvard Ford is truly one of the best car-buying experiences. Highly recommend!
The Harvard IL Ford dealership is my favorite place to go for all my automotive needs from tune-ups to recalls to sales. This is the 2nd review I've submitted for the same service call.
